The tutoring is going tremendously well.  The system you use, the high level of communication and dependability shown by Nirvan, and the teaching style is working exceptional well.  I'm very impressed with your service, and its meeting my (high) expectations.  I fully appreciate that this is not a quick fix, and it takes time.  We're committed to continuing this throughout Term 3 and 4 at least. The support and patience Nirvan is showing is really helping Emily, and he is supportive and has the capacity to challenge her at the right pace.  I've asked her why some things that we've tried to work through before have made more sense when explained by Nirvan.  She said that he works at her pace and stays with something until she understands it. Many thanks.  Your back-office communications is also highly supportive of parents and whilst you're delivering on what you've clearly explained, I find your level of communication extremely professional, supportive and consistent.